Covers tourism, leisure-recreation, lodging, managed services, restaurants, conventions and meeting, and beverages
Examines marketing and human resources, leadership-management and gaming entertainment
For individuals interested in a hospitality industry career
Fully updated and streamlined edition
Increased emphasis on globalization and environmental responsibility
Case studies, profiles of hospitality professionals, profiles of corporations, contributions from industry experts
The Author
John R. Walker - professor and director of the Hotel, Restaurant and Tourism Management Program at the Alliant International University in San Diego, California. Fifteen years of industry experience. Taught at two and four year schools in Canada and the United States.Hospitality management consultant, researcher and author. Past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education Certified hotel administrator and a certified Foodservice Management Professional
Inside the Book
PART 1: THE HOSPITALITY INDUSTRY AND TOURISM
Welcome to the Hospitality Industry
Tourism
PART 2: LODGING
The Hotel Business
Rooms Division Operations
Food and Beverage Operations
PART 3: RESTAURANTS, MANAGER SERVICES AND BEVERAGES
Restaurant Business
Restaurant Operations
Managed Services
Beverages
PART 4: RECREATION, THEME PARKS, CLUBS AND GAMING ENTERTAINMENT
Recreation, Theme Parks, and Clubs
Gaming Entertainment
PART 5: ASSEMBLIES AND EVENT MANAGEMENT
Meetings, Conventions, Expositions
Special Events
PART 6: OPERATIONAL AREAS OF THE HOSPITALITY INDUSTRY
