Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
8th edition with updated data and new material on multi-unit operations and management
Familiarizes stuIncreased international focus with up to date case studies and examples
The Author
Michael Boella - Faculty Fellow at University of Brighton
Steven Goss Turner - Deputy Head and Principal Lecturer of the School of Service Management at the University of Brighton
Inside the Book
The Hospitality Industry HRM Context: Background to the industry's workforce, Human resource management
Effectively Resourcing the Hospitality Organisation: Job design, Recruitment, Selection, Appointment and induction.
Developing the Human Resource: Performance management, Training, Management development.
Rewards and Remuneration: Job evaluation, Administration of wages and salaries, Incentives, Fringe benefits.
The Employment Relationship: Labour turnover and termination of employment, Employee relations, Law of employment, Human resource planning, records and statistics, Labour costs and productivity.
HRM & Hospitality: Contemporary Issues: Organizing human resources, Managing people, Managing in an international context, HRM and Multi-Site Hospitality Operations, Customer care and quality, Business ethics, Appendix.
