A thorough review of the interrelationships among departments gives readers a broad perspective on hotel management and their role from the front office
Review questions, case studies, group activities, on-line exercises and study aids, and an in-depth glossary help readers reinforce learning
A strong emphasis on technology and its use to manage more efficiently and effectively, allows readers to better utilize the latest tools and techniques
RM in Action feature shows how revenue management principles are applied to real world examples from current eventsUnique features such as About My Job, Industry Perspectives, and Internet Resources; introduce and reinforce concepts in different ways
Charts, graphs, and photos illustrate non-traditional concepts and examples
The Author
Ahmed Ismail - Indiana University/Purdue University-Indianapolis Campus. Experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. Received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award (two times)
